Quick Overview

iTrustCapital provides a secure platform to invest in cryptocurrencies inside retirement accounts. The login flow is designed to protect account holders while making it straightforward to trade, deposit funds, and review portfolio performance. This guide covers the essentials you need to access your account securely and manage Crypto™ investments within your IRA.

Key Features

• Trade major cryptocurrencies inside an IRA, including BTC and ETH.
• Integrated custody and compliance for retirement accounts.
• Real-time account balances, transaction history, and tax documents.
• Secure login with multi-factor authentication (MFA).
• Mobile and desktop access for account management on the go.

How to Log In (Step-by-Step)

1. Open the official iTrustCapital website or the official mobile app.
2. Click or tap the Login button.
3. Enter your registered email address and password.
4. Complete two-factor authentication (2FA) if prompted — use an authenticator app or SMS according to your setup.
5. After successful verification, you will reach your account dashboard where you can view balances, place trades, and access reports.

Security Best Practices

Protect your retirement assets by following these practical security steps:

• Use a strong, unique password and store it in a password manager.
• Enable 2FA and prefer authenticator apps over SMS where possible.
• Keep recovery codes safe in an offline location in case you lose access to your 2FA device.
• Verify URLs and emails to avoid phishing — always navigate to iTrustCapital through a bookmark or official app store link.
• Sign out on shared devices and use device locks on mobile phones and tablets.

Trading & Account Actions

Once logged in, you can place buy or sell orders for supported cryptocurrencies inside your IRA. Transactions follow IRS rules for retirement accounts and may have specific funding or settlement requirements. Use the dashboard to:

• Place market or limit orders.
• Check deposit and withdrawal options for fiat funding inside IRA rules.
• View transaction history and trade confirmations.
• Download statements and tax documents.

Troubleshooting Login Problems

Common login issues and quick fixes:

• Forgot password: Use the "Forgot Password" link to receive a secure reset email and create a new password.
• 2FA device lost: Redeem saved backup codes or contact iTrustCapital support for account recovery; be ready to verify identity.
• Account locked: Multiple failed attempts may cause a temporary lock — wait a short period, then use the password reset flow.
• Browser issues: Clear cache and cookies or try an incognito/private window. Ensure your browser is up to date.

Mobile App Access

iTrustCapital's mobile app offers the same core functionality as the website: secure login, trade execution, balance checks, and document access. Enable device biometrics where available for faster but secure access. Only install the app from official app stores to avoid malicious copies.

Account Recovery & Support

If you cannot access your account using standard recovery options, contact iTrustCapital support via the official support channels. Prepare identifying information such as account email, recent transaction details, and any verification documents they request. Always share sensitive documents only through official, secure channels.

Final Tips

To keep your retirement investments secure and accessible:

• Regularly review account activity and statements.
• Keep software and security tools up to date.
• Plan for account recovery by storing backup codes and recovery contacts.
• Reach out to official support for suspicious activity — do not share credentials with third parties.